Shipping policy
Shipping Policy
Where We Ship
Mars Men currently ships to:
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United States
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Canada
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United Kingdom
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Germany
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Australia
International orders may be processed and delivered through our international logistics partner.
Shipping Rates
First Subscription Order
The first subscription order includes free standard shipping to supported countries.
For customers in the United States, express shipping may be available for an additional $20 USD.
Recurring Orders and Additional Purchases
For orders shipped within the United States:
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Standard Shipping: $7 USD
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Express Shipping: $20 USD
Shipping charges are displayed or applied at the time the order is placed or renewed.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Orders placed on weekends or public holidays are generally processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Estimated Delivery Times
United States
Standard Shipping: approximately 3–6 business days
Express Shipping: approximately 1–3 business days
Canada
Standard Shipping: approximately 6–10 business days
United Kingdom
Standard Shipping: approximately 6–10 business days
Germany
Standard Shipping: approximately 6–10 business days
Australia
Standard Shipping: approximately 8–14 business days
Delivery times are estimates and may vary because of carrier delays, weather, holidays, customs clearance, or other circumstances outside our control.
Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Address changes must be requested before an order ships. Once an order has been dispatched, we may be unable to modify or redirect the package.
If a package is returned because of an incorrect or undeliverable address, additional reshipping costs may be the customer's responsibility.
Lost or Stolen Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, safe delivery locations, and the shipping carrier.
If the package cannot be located within 5 business days after the recorded delivery date, contact us at liftoff@mengotomars.com so that we can work with you and the carrier to investigate.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at:
Please include your order number and photographs showing the issue.
We will review the situation and arrange an appropriate replacement or refund in accordance with our Refund Policy.
Contact
For shipping questions, please contact:
Email: liftoff@mengotomars.com