Return & Refund Policy

Mars Men stands behind the quality of our products and is committed to providing a positive customer experience.

90-Day Higher T Guarantee

We offer a 90-Day Higher T Guarantee on a customer's first qualifying Mars Men order.

If you are not satisfied with your purchase, you may request a return and refund within 90 days after delivery of your first qualifying order.

To qualify:

• The request must be submitted within 90 days of delivery.

• The order must be your first qualifying Mars Men order.

• The product must have been used as directed.

• Additional unopened bottles included in a 60-day or 90-day supply must be returned.

• Any free gifts included with the purchase must also be returned when required for the eligible refund.

The 90-Day Higher T Guarantee applies only to the first qualifying order. It does not normally apply to subscription renewals, repeat orders, duplicate purchases, or additional orders.

How to Start a Return

All returns must be approved before being shipped back.

Please begin your return through the Mars Men Return Portal. Once your return is approved, you will receive a return shipping label and instructions for returning your order.

Products sent back without an approved return request may not be accepted.

Refund Processing Fee

A $7 refund processing fee may be deducted from an approved refund.

This fee may be waived when the refund is related to a confirmed Mars Men customer-service, fulfillment, or shipping error, including an incorrect item, duplicate shipment caused by Mars Men, confirmed carrier or fulfillment issues, or confirmed damage.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or incorrect, contact us as soon as possible at liftoff@mengotomars.com. We will review the issue and determine the appropriate resolution.

Subscription Orders

Subscription renewals and subsequent shipments are not covered by the 90-Day Higher T Guarantee unless the issue is related to a confirmed Mars Men customer-service, fulfillment, or shipping error.

Customers may manage, pause, reschedule, or cancel their subscription through their account or by contacting customer support.

Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally processed within 10 business days and are issued to the original payment method, less any applicable refund processing fee.

Your bank or credit card provider may require additional time to post the refund.

Contact

For questions regarding returns or refunds, please contact:

Email: liftoff@mengotomars.com